Short answer
No. We handle support in writing, by email or portal message, so you keep a record of every answer.
No. We handle support in writing, by email at contact@alphamd.net or by message from your portal.
That way your provider can see exactly what you asked and what we told you, and you keep a copy of every answer about your protocol, labs and orders.
If you're having a medical emergency, call 911 or go to the nearest emergency room. Support isn't monitored for emergencies, and we can't respond quickly enough to help.