Can I pick up my package at a UPS or FedEx location?

Back to Orders & shipping

Short answer

Yes. You can ask the carrier to reroute your package to a pickup location. A $35 reship fee applies if the reroute fails and we have to reship.

Yes. You can ask the carrier to reroute your package to a pickup location, such as a UPS Access Point or FedEx location. You may need to show ID when you pick it up.

Reroutes are arranged directly with the carrier, and we can't guarantee the carrier will complete one in time. If a reroute doesn't go through and your medication has to be reshipped, a $35 reship fee applies.