Short answer
Message us and tell us what happened. A replacement vial costs $100, or nothing if it arrived broken and you send photos within 48 hours.
Send us a message through your portal or email contact@alphamd.net. Tell us what happened, which medication it was, and how much you have left. If it arrived cracked or damaged, include a photo.
Is there a fee?
Usually. A replacement vial costs $100.
If it arrived broken or damaged in shipping, the replacement is free as long as you send us photos within 48 hours of delivery.
Don't use a vial that's cracked or has a damaged stopper. See My vial says discard after 28 days. Do I have to?
Still need a person?
Our team answers in writing, usually within two business days.
Medical emergency? Call 911. Support is not monitored for emergencies.