Short answer
You can cancel at any time. Any remaining balance on medication that has already shipped to you is collected before your account closes. You’re never billed for anything that hasn’t shipped.
You can cancel at any time.
Why there may be a balance
Your medication ships several weeks at a time, while your plan is billed monthly. So when you cancel, you may have medication on hand that your monthly payments haven't fully covered yet.
Pharmacy regulations don't allow medication to be returned once it's been dispensed, so you're responsible for the cost of medication that has already shipped to you. Any remaining balance on it is collected before your account closes.
You won't be billed for anything that hasn't shipped.
How to cancel
Send us a message through your portal or email contact@alphamd.net. We'll confirm any remaining balance with you before your account closes.
Still need a person?
Our team answers in writing, usually within two business days.
Medical emergency? Call 911. Support is not monitored for emergencies.