Short answer
Your monthly subscription pays for ongoing care: your providers, your portal, and the ordering and shipping of what they prescribe. It stays the same whether or not a shipment goes out that month.
Your monthly subscription isn't a payment for a box of medication. It covers ongoing access to your care:
- licensed providers
- the portal where you communicate with them
- ordering and shipping of anything they prescribe
Medication is dispensed in batches that last several weeks, so your shipments and your billing don't line up month to month. Some months a shipment arrives and some months it doesn't. Your subscription is the same either way, because your care is continuous.
If you cancel
Because we send several weeks of medication ahead of time, cancelling part-way through can leave you holding medication your subscription hasn't covered yet. In that case, we settle the remaining balance on what has already shipped. See What happens to my balance if I cancel?