Short answer
Yes. Any remaining balance on medication already shipped to you is paid first, then billing stops until you restart.
Yes, you can pause your membership.
How pausing works
The same rule applies as when you cancel: any remaining balance on medication already shipped to you needs to be paid first. Once the medication you have on hand is paid off, your pause takes effect and you won't be charged again until you restart.
How to pause
Send us a message through your portal or email contact@alphamd.net. Tell us you'd like to pause, and we'll confirm any remaining balance with you.
Still need a person?
Our team answers in writing, usually within two business days.
Medical emergency? Call 911. Support is not monitored for emergencies.