Short answer
A licensed provider reviews new results within 1–3 business days of receiving them. You’ll get a message with their recommendation.
A licensed provider reviews new results within 1–3 business days of receiving them. You'll get a message with their recommendation, for example no change, a dose adjustment, or when your next labs are due.
How your results reach us
- If you used your AlphaMD requisition at Labcorp, your results come to us automatically. You don't need to do anything.
- If you're uploading results yourself, use the Files section of your portal.
If you upload results yourself, the report must:
- be the official lab report (not a screenshot or summary)
- show your name and date of birth
- show the date your blood was drawn
What can slow it down
- Injection timing. Your provider needs to know how long it was between your last injection and your blood draw. We may contact you to ask, and a quick reply keeps things moving.
- An unusable upload, such as a screenshot, a partial report, or a report missing your name, date of birth or draw date.
- Missing tests. If a required test wasn't included, you may need additional labs.
Questions about your results?
Reply to the provider's message. Medical questions about your results go to a provider, not general support.